REFUND POLICIES

RETURNS, EXCHANGES AND REFUND POLICIES

Return Window

Obviously, we want you to be happy with your purchase. But if you are not satisfied with your purchase, we will accept your return up to 30 days after purchase for exchange, store credit or refund. Your returned product must be in sellable condition and your return must be preauthorized. 

Exceptions:

  • Consumable and hygienic items (food, beauty items etc.) can only be returned if unopened and unused.
  • Clothing items can only be returned if unworn, unwashed and free of any damage. 

Return Authorization

If you'd like to return your item(s), please access the returns page to process your return or exchange as required. 

SaveOnce your return as been authorized, you have 14 days to return the item. After 14 days, we reserve the right to not accept the returned item for a refund. Your refund or exchange will not be processed until we receive the item back.

Return Shipping Costs

If you'd like to return your item, you will be responsible for returning the item at your expense using a trackable shipping method. 

If the return is due to our error, we will pay for return shipping. 

You are responsible for the condition of the product until we receive it. Please repackage the item with care to ensure you receive credit for the return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item and the status of your refund. Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.